In social media you absolutely need interaction to keep your profile in sight. For product sellers the most common public interaction that most of us see is probably reviews
A good review is really constructive but a bad review can adversely affect your business very quickly
Did you know there is software available that can help you identify adverse reviews and manage them to minimise their impact on your business?
Chia from Brand24 explains how to ensure your reputation is protected and enhanced by your management of reviews
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